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FAQs

Frequently asked questions

Everything we get asked most, grouped by topic. Can't find it? Ask us at the bottom.

Getting started

5

Sign up, complete your profile, and you will start seeing studies you qualify for right away.

Sign up, complete your profile, and you will start seeing studies you qualify for right away.

A smartphone or computer, a stable internet connection, and a few minutes of your time per study.

Finding studies

4

Open studies appear on your home screen automatically once you match the screening criteria.

Yes, you can take part in as many studies as you qualify for.

You will be notified and any partial progress is compensated where applicable.

Sessions

4

Most sessions take 15 to 30 minutes, the exact time is always shown before you start.

Find a quiet space, speak your thoughts out loud, and follow the tasks at your own pace.

Contact support from within the session screen and we will help you resolve it or reschedule.

Getting paid

5

Payouts are released once your session is approved, usually within a few business days.

Payouts are released once your session is approved, usually within a few business days.

Payment varies by study length and type, and is always shown before you start.

Privacy and support

3

Yes, your personal details are never shared with clients without your consent.

Reach our support team from your account at any time, we usually reply within a day.

Yes, you can request account and data deletion from your account settings at any time.

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