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FAQs

Frequently asked questions

Everything we get asked most, grouped by topic. Can't find it? Ask us at the bottom.

Getting started

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Open your workspace, choose a study type, and follow the guided builder. You can launch in minutes or save a draft for later.

Usability tests, surveys, card sorts, first-click tests and interviews are all supported from the same builder.

Go to workspace settings and send an invite by email. New teammates get access as soon as they accept.

Recruiting participants

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We match your criteria against our verified local panel and invite qualifying testers directly.

Yes, set multiple locations in your screening criteria and we will recruit across all of them.

You can invite your own testers by link alongside panel recruitment, or use only your own list.

Results and timing

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Most studies return first responses within 24 to 48 hours depending on your audience and sample size.

Your results dashboard summarises findings automatically, and you can export or share a link with your team.

Yes, every moderated and unmoderated session is recorded and available in your dashboard.

Pricing and billing

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Pricing depends on study type and sample size, see our Pricing page for current plans.

Yes, we have agency and multi-client plans, contact us for details.

New workspaces get a free first study so you can try the platform before committing.

Data and integrations

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You own all study data and recordings, we never share or resell it.

Yes, we support exports and integrations with common research and design tools.

All participant data is encrypted at rest and in transit, and access is limited to your workspace.

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