Terms of Service

Plain Language Summary

These Terms apply mainly to businesses, researchers and other organisations that use Azi to conduct research or recruit participants.

The most important points are:

• You must have permission to upload prototypes, designs and other research material.
• You are responsible for making sure your Studies are lawful, fair and safe.
• You may only use Participant information for the purposes explained to the Participant.
• You may not publish identifiable Participant information or add Participants to another database without permission.
• Participants must keep confidential Study material private, but Azi cannot guarantee that no Participant will ever misuse information.
• Paid subscriptions renew automatically until cancelled.
• Cancellation normally takes effect at the end of the current billing period.
• Participant recruitment, incentives and third-party partner costs may become non-refundable once services have started.
• Azi owns the Platform. You retain ownership of your uploaded content and commissioned research outputs.
• Additional terms may apply to managed research, recruitment, AI tools or third-party panels.

The detailed Terms below are legally binding.

1. About Azi

1.1 YouX (Pty) Ltd, trading as Azi, operates a user-research, participant-recruitment and testing platform.

1.2 In these Terms:

• Azi, we, us or our means YouX (Pty) Ltd, trading as Azi.
• Authorised User means an employee, contractor, consultant, director or representative permitted to use a Business Workspace.
• Business Customer means the company, institution, researcher or other organisation that creates or uses a Business Workspace.
• Business Content means prototypes, designs, documents, questions, tasks, images, recordings, branding and other material uploaded by or for a Business Customer.
• Business User means an individual Authorised User of a Business Workspace.
• Business Workspace means the Platform workspace associated with a Business Customer.
• Participant means an individual who receives or takes part in a Study.
• Participant Data means Personal Information, profile information, responses, recordings and other information relating to a Participant.
• Platform means Azi’s websites, applications, portals, software and related services.
• Recruitment Partner means an external participant panel, recruiter, community organisation, agency or other party used to source or manage Participants.
• Research Results means responses, recordings, metrics, observations, analysis and other outputs produced through a Study.
• Research Sponsor means the organisation responsible for or commissioning a particular Study.
• Study means a survey, usability test, interview, prototype test, research task or other research activity conducted through or with the support of Azi.

2. Acceptance and authority

2.1 By creating or using a Business Workspace, you agree to these Terms.

2.2 If you use the Platform on behalf of an organisation, you confirm that you are authorised to bind that organisation.

2.3 You must be at least 18 years old and legally able to enter into an agreement.

2.4 Business Users must provide accurate information and keep it up to date.

2.5 If you do not agree to these Terms, you may not use the Platform.

3. Order of precedence

3.1 The following documents apply in this order where there is a direct conflict:

1. A signed statement of work, order form or commercial agreement.
2. The Azi Data Processing Agreement, for Personal Information processed on behalf of a Business Customer.
3. A signed confidentiality or non-disclosure agreement, for confidentiality matters.
4. Study-specific or recruitment-specific commercial terms.
5. These Platform Terms.
6. The Azi Cancellation and Refund Policy.
7. Other policies incorporated by reference.

3.2 A higher-ranking document only prevails to the extent of the actual conflict.

4. Account and Workspace security

4.1 Each Business User must use an individual account.

4.2 Login credentials may not be shared.

4.3 The Workspace Owner is responsible for:

• Inviting appropriate Business Users.
• Assigning suitable permissions.
• Removing access when it is no longer required.
• Keeping Workspace details current.
• Reviewing Workspace access regularly.

4.4 You must promptly notify Azi if you suspect unauthorised access or misuse.

4.5 You are responsible for activities carried out through your Business Workspace, except to the extent that the activity was directly caused by Azi’s failure to implement reasonable security safeguards.

5. Permitted use

5.1 Azi grants the Business Customer a limited, non-exclusive, non-transferable and revocable right to use the Platform for lawful research and related business purposes.

5.2 You may not:

• Use the Platform unlawfully, fraudulently or deceptively.
• Circumvent account, billing, credit, recruitment or security controls.
• Introduce malicious software or harmful code.
• Scrape or systematically extract Platform or Participant data without permission.
• Attempt to gain access to another Workspace.
• Reverse engineer or derive Platform source code, except where expressly permitted by law.
• Harass, threaten or discriminate against Participants.
• Conduct covert surveillance.
• Collect passwords, one-time PINs, full payment-card details or authentication credentials.
• Ask Participants to perform illegal, dangerous or materially harmful activities.
• Use Research Results to make unlawful discriminatory decisions.
• Use Azi Participant information to avoid Azi’s agreed recruitment fees or safeguards.

6. Business Customer responsibilities

6.1 The Business Customer controls the purpose, content and use of its Studies.

6.2 The Business Customer must ensure that each Study:

• Is lawful, fair, ethical and appropriate.
• Has a clear and legitimate research purpose.
• Collects only information reasonably necessary for that purpose.
• Gives Participants sufficient information before they agree to participate.
• Does not mislead Participants about the purpose, sponsor, recording or use of results.
• Does not expose Participants to unreasonable distress, risk or financial loss.
• Includes suitable consent steps where required.
• Complies with applicable privacy, consumer, equality, employment and sector-specific law.

6.3 The Business Customer must not request unnecessary:

• Identity numbers.
• Financial account information.
• Medical records.
• Criminal information.
• Authentication details.
• Information belonging to another person.
• Confidential information from a Participant’s employer or client.

6.4 A Business Customer may not collect Special Personal Information merely because a Participant is willing to provide it. Collection must be necessary, proportionate, lawful and connected to the disclosed Study purpose.

6.5 The Business Customer is responsible for the acts and omissions of its Business Users.

7. Research ethics and prohibited Studies

7.1 Azi may review, reject, pause or remove a Study that appears unlawful, misleading, unsafe, discriminatory or materially inconsistent with these Terms.

7.2 Without prior written approval from Azi, a Study may not involve:

• Persons under 18.
• Medical diagnosis or treatment recommendations.
• Undisclosed psychological manipulation.
• High-risk financial transactions.
• Collection of authentication credentials.
• Illegal or dangerous activities.
• Covert recording.
• Biometric identification.
• Deception without an appropriate debrief.
• Vulnerable persons where additional safeguards have not been established.

7.3 Business Customers must reimburse Participants for any real-world purchase or cost required by a Study where this has been agreed before participation.

8. Study information requirements

8.1 Before a Participant accepts a Study, the Business Customer must provide or approve information covering, where relevant:

• The Research Sponsor or an appropriate description of it.
• The general purpose of the Study.
• What the Participant will be asked to do.
• Estimated duration.
• Incentive or payment.
• Eligibility and screening conditions.
• Recording methods.
• Collection of Special Personal Information.
• AI analysis of responses or recordings.
• Whether direct contact details will be shared.
• Whether responses are anonymous, pseudonymous or identifiable.
• Who will receive the Research Results.
• Relevant retention periods.
• Withdrawal conditions.
• Contact details for questions or complaints.

8.2 Azi may provide templates and technical controls to assist with these disclosures, but the Business Customer remains responsible for the accuracy and lawfulness of its Study information.

9. Anonymous, pseudonymous and identifiable Studies

9.1 An anonymous Study is a Study where neither Azi nor the Business Customer can reasonably connect a response to a Participant after collection.

9.2 A pseudonymous Study replaces direct identifiers with a code or Participant ID, but Azi or another authorised party may still reconnect the data to the Participant.

9.3 An identifiable Study is a Study where the Business Customer receives or can reasonably derive the Participant’s identity.

9.4 Pseudonymous information remains Personal Information.

9.5 A Business Customer may not attempt to identify a Participant whose response was supplied as anonymous.

10. Recording and AI analysis

10.1 The Business Customer must clearly disclose whether a Study involves:

• Audio recording.
• Video or webcam recording.
• Screen recording.
• Session replay.
• Eye tracking.
• Voice recognition.
• Biometric processing.
• AI transcription, summarisation or analysis.

10.2 Recording or sensitive processing may not begin until the required Participant agreement has been obtained.

10.3 General acceptance of these Platform Terms does not replace Study-specific agreement.

10.4 A recording made for research may not be reused for advertising, social media, sales material or public case studies without separate written permission from the Participant.

10.5 Where an Azi AI feature sends Business Content or Participant Data to an external AI provider, Azi will disclose this in its Privacy Notice, subprocessor information or feature notice.

10.6 The Business Customer may not upload identifiable Participant Data into an external AI service unless it has authority to do so and appropriate privacy, confidentiality and security safeguards are in place.

10.7 AI-generated outputs may contain errors and must not be treated as a substitute for appropriate human judgement.

11. Participant information

11.1 The Business Customer may only use Participant Data for:

• The disclosed Study.
• Related research analysis.
• Internal product or service decision-making reasonably connected to the Study.
• Another purpose to which the Participant has separately agreed.
• A purpose otherwise permitted by law.

11.2 The Business Customer may not:

• Sell Participant Data.
• Publish identifiable responses or recordings without permission.
• Add Participants to a CRM, mailing list, talent database, panel or contact list without separate permission.
• Contact Participants about unrelated matters without separate permission.
• Attempt to identify an anonymous Participant.
• Combine Participant Data with another dataset in a materially undisclosed way.
• Make Participant Data publicly available.
• Upload identifiable Participant Data to an unrestricted public repository.
• Use Participant Data for unlawful discrimination.

11.3 Direct contact details will not ordinarily be disclosed merely because a Participant accepted a Study.

11.4 Where direct contact is required, Azi may facilitate the communication itself or obtain appropriate Study-level agreement before sharing contact details.

11.5 A Business Customer must promptly notify Azi about suspected loss, unauthorised access or misuse of Participant Data.

12. Participant confidentiality

12.1 Participants are contractually required to keep confidential Study material private.

12.2 Depending on the Study, Participants may be prohibited from:

• Sharing Study links.
• Taking or publishing screenshots.
• Recording sessions.
• Disclosing unreleased products or features.
• Retaining confidential prototypes.
• Sharing Research Results.
• Using confidential information for personal or commercial gain.

12.3 Azi may use confidentiality notices, click-through obligations, access controls or other safeguards.

12.4 The Business Customer acknowledges that no contractual or technical control can guarantee that a Participant will never retain, misuse or disclose information.

12.5 The Business Customer remains responsible for deciding what information is appropriate to expose to Participants.

13. Business Content

13.1 The Business Customer retains ownership of its Business Content.

13.2 The Business Customer grants Azi a limited right to host, copy, display, transmit, back up and technically process Business Content as reasonably required to:

• Provide the Platform.
• Administer Studies.
• Provide support.
• Maintain security.
• Comply with law.
• Perform agreed services.

13.3 The Business Customer confirms that it has all necessary rights and permissions to upload and use Business Content.

13.4 If a Business Customer uploads material on behalf of its own client, it confirms that it has authority to do so.

13.5 Business Content may be accessed only by parties reasonably requiring access, which may include:

• Authorised Business Users.
• Selected Participants.
• Authorised Azi personnel.
• Approved technical providers.
• Recruitment Partners where genuinely necessary.

14. Research Results and Participant contributions

14.1 As between Azi and the Business Customer, the Business Customer owns its Study configuration, commissioned research outputs and compiled Research Results.

14.2 This ownership is subject to:

• Participants’ privacy and personality rights.
• Participants’ rights in original contributions.
• Applicable law.
• Azi’s underlying Platform rights.
• Rights granted to Azi for operating and securing the Platform.

14.3 Participants grant Azi and the Business Customer the rights reasonably necessary to record, store, review, analyse and use their Study contributions for the purposes disclosed before participation.

14.4 This does not authorise public use of a Participant’s name, image, likeness, voice, recording or testimonial.

15. Azi intellectual property

15.1 Azi retains all rights in:

• The Platform.
• Software.
• Interfaces.
• Documentation.
• Templates.
• Branding.
• Platform workflows.
• General methods.
• Updates and improvements.

15.2 No Platform intellectual property is transferred to the Business Customer.

15.3 Feedback specifically about the Azi Platform may be used by Azi without payment.

15.4 Business Content, Participant Data and Research Results are not treated as Platform feedback.

16. Confidentiality

16.1 Each party must protect the other party’s Confidential Information.

16.2 Confidential Information includes non-public:

• Commercial information.
• Product plans.
• Designs and prototypes.
• Research plans and results.
• Participant information.
• Security information.
• Software and technical information.
• Pricing.
• Business strategy.

16.3 Confidential Information may only be used for the relevant service or commercial relationship.

16.4 Disclosure is permitted to personnel, advisers and providers who need access and are subject to suitable confidentiality obligations.

16.5 Confidentiality does not apply to information that:

• Is lawfully public.
• Was already lawfully known.
• Is independently developed.
• Is received lawfully from another source.
• Is approved for release.
• Must be disclosed by law.

16.6 Azi will not use a Business Customer’s name, logo, Study, prototype or Research Results in marketing or a public case study without prior written permission.

16.7 Confidentiality obligations continue for five years after the relevant relationship ends. Trade secrets and information expressly protected for longer remain confidential while they retain that nature.

17. Recruitment Partners

17.1 Azi may source Participants through its own community or through Recruitment Partners.

17.2 Recruitment Partners may apply their own:

• Panel rules.
• Eligibility criteria.
• Privacy notices.
• Incentive arrangements.
• Cancellation rules.
• Replacement rules.
• Commercial terms.

17.3 Where a Recruitment Partner independently controls its participant database, it is responsible for those activities under its own privacy notice.

17.4 Azi remains responsible for Personal Information that Azi itself receives and processes.

17.5 Where a Recruitment Partner processes information on Azi’s instructions, Azi will require appropriate contractual safeguards.

17.6 Commercial arrangements between Azi and a Recruitment Partner do not give the Business Customer ownership of the partner’s participant database.

17.7 Azi does not guarantee that every requested Participant profile will be available or complete a Study.

18. Managed research and professional services

18.1 Azi may provide recruitment, screening, scheduling, facilitation, note-taking, analysis, consulting or other professional services.

18.2 The applicable quotation, proposal or statement of work will define:

• Scope.
• Responsibilities.
• Deliverables.
• Timelines.
• Fees.
• Incentives.
• Recruitment assumptions.
• Cancellation rules.
• Ownership of outputs.

18.3 Services outside the agreed scope may require additional fees or timing.

19. Subscription billing

19.1 Paid subscriptions are billed monthly or annually, depending on the selected plan.

19.2 Subscriptions automatically renew unless cancelled before the renewal date.

19.3 Cancellation normally takes effect at the end of the current paid billing period.

19.4 The Business Customer remains responsible for fees incurred before cancellation becomes effective.

19.5 Prices exclude VAT unless expressly stated otherwise.

19.6 Azi may change future pricing on reasonable notice. A pricing change will not ordinarily alter a billing period already paid for.

20. Cancellation and refunds

20.1 Cancellation does not automatically delete the Business Workspace or Research Results.

20.2 The Business Workspace may move to a free tier after the paid subscription expires.

20.3 Partly used billing periods are generally non-refundable, subject to applicable law.

20.4 Azi may consider refunds involving:

• Duplicate charges.
• Billing errors.
• Material Platform failures.
• Services that could not reasonably be used.
• Other exceptional circumstances.

20.5 Refunds may be refused where substantial usage has occurred, including:

• Launching a Study.
• Receiving responses.
• Consuming credits.
• Exporting results.
• Using premium or AI features.
• Starting participant recruitment.

20.6 Full details appear in the Azi Cancellation and Refund Policy.

21. Credits, incentives and recruitment costs

21.1 Purchased credits:

• Are not redeemable for cash.
• Are generally non-refundable.
• Remain linked to the relevant Workspace after subscription cancellation unless otherwise stated.
• Cannot normally be reversed after the related service has been delivered.

21.2 Azi must clearly disclose any expiry rule applying to purchased or promotional credits.

21.3 Recruitment and incentive charges may become non-refundable when:

• Recruitment begins.
• A Participant place is reserved.
• A Participant is scheduled.
• A partner charge is incurred.
• A Participant starts or completes a Study.
• An incentive becomes payable.

21.4 Study-specific terms should explain how Azi handles:

• No-shows.
• Screen-outs.
• Replacements.
• Duplicate participation.
• Technical failures.
• Client cancellation.
• Rescheduling.
• Failed quality checks.

22. Beta services

22.1 Features identified as beta, pilot or early access may:

• Change.
• Contain defects.
• Be unavailable.
• Be withdrawn.
• Produce incomplete results.

22.2 Azi will take reasonable steps to communicate material changes where practicable.

22.3 Beta status does not remove Azi’s obligations under applicable law.

23. Suspension and termination

23.1 Azi may temporarily restrict, suspend or terminate access where reasonably necessary because of:

• Fraud or suspected fraud.
• Non-payment.
• Material breach.
• Confidentiality violations.
• Abuse or harassment.
• Security risk.
• Unlawful Study content.
• Legal or regulatory requirements.

23.2 Where appropriate and lawful, Azi will:

• Provide the general reason.
• Allow the affected Business Customer to respond.
• Communicate the outcome of the investigation.

23.3 Azi may act immediately where delay could expose a person or organisation to material harm.

24. Availability and third-party services

24.1 Azi will take reasonable steps to keep the Platform available but does not guarantee uninterrupted or error-free access.

24.2 The Platform may depend on third-party hosting, payments, communications, analytics, AI and recruitment services.

24.3 Azi is not responsible for an independent third party’s acts outside Azi’s reasonable control, except where applicable law or Azi’s agreement with that party provides otherwise.

25. Disclaimers

25.1 Azi provides research technology and recruitment support.

25.2 Azi does not guarantee that:

• Research Results are statistically representative.
• Every Participant is suitable.
• Every invitation will result in completion.
• A Study will support a particular business decision.
• AI-generated analysis is complete or accurate.

25.3 The Business Customer remains responsible for interpreting and applying Research Results.

25.4 Nothing in these Terms excludes a warranty or protection that cannot lawfully be excluded.

26. Limitation of liability

26.1 To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special or consequential loss.

26.2 Azi will not be responsible for loss directly caused by:

• Unlawful or inappropriate Study content.
• A Business Customer’s misuse of Participant Data.
• A user’s failure to protect login credentials.
• A Participant disclosing information they were not authorised to provide.
• A third-party service outside Azi’s reasonable control.
• Business decisions based solely on Research Results.

26.3 Subject to clause 26.4, Azi’s aggregate liability arising from the relevant services will not exceed [insert agreed cap, for example fees paid or payable during the previous 12 months].

26.4 Any limitation or exclusion will not apply to the extent prohibited by law, including where applicable in relation to:

• Fraud.
• Wilful misconduct.
• Gross negligence.
• Death or personal injury.
• Liability that cannot legally be excluded.

26.5 The treatment of confidentiality, privacy, intellectual-property and security claims must be confirmed in the final attorney-reviewed version.

27. Indemnity

27.1 The Business Customer indemnifies Azi against third-party claims arising directly from:

• Unlawful Study content.
• Business Content it had no authority to use.
• Misuse of Participant Data.
• Unlawful instructions.
• Infringement of third-party rights.
• A material breach by its Business Users.

27.2 Azi must:

• Notify the Business Customer of the claim.
• Allow reasonable participation in the defence.
• Provide reasonable cooperation.
• Not agree to a settlement imposing an admission or obligation on the Business Customer without consent.

27.3 The indemnity will be reduced to the extent that Azi caused or contributed to the loss.

28. Privacy

28.1 Azi processes Personal Information as explained in the Azi Privacy Notice.

28.2 Where Azi processes Study data as an operator for a Business Customer, the Azi Data Processing Agreement may apply.

28.3 Business Customers must provide additional privacy information required for their Studies.

29. Changes to the Terms

29.1 Azi may update these Terms for legal, security, operational or service reasons.

29.2 Azi will provide reasonable notice of material changes by email, account notification or through the Platform.

29.3 A new purpose requiring consent will not be authorised merely through continued use of the Platform.

30. Electronic notices

30.1 Notices may be sent to the email address associated with the relevant account.

30.2 A notice is considered delivered when sent unless the sender receives a delivery-failure notification.

30.3 Users are responsible for maintaining a current email address.

31. Governing law and disputes

31.1 These Terms are governed by the laws of the Republic of South Africa.

31.2 The parties must first attempt to resolve disputes through written notice and reasonable good-faith discussion.

31.3 Subject to mandatory consumer rights, South African courts have jurisdiction.

31.4 Nothing prevents a person from approaching a competent regulator or statutory body.

32. General

32.1 If a provision is invalid or unenforceable, the remaining provisions continue to apply.

32.2 Failure to enforce a provision is not a waiver.

32.3 Azi may transfer these Terms as part of a genuine merger, restructuring or sale, subject to applicable law.

32.4 The Business Customer may not transfer its rights without Azi’s prior written approval, which will not be unreasonably withheld.

32.5 Electronic acceptance and signatures are permitted.

33. Contact details

YouX (Pty) Ltd, trading as Azi

200 Witch-Hazel Avenue

Highveld Technopark

Centurion

0169

South Africa

Support: support@aziresearch.com

Privacy: privacy@aziresearch.com

Telephone: +27 67 739 8333

Website: aziresearch.com

Plain Language Summary

By joining Azi:

• You may receive opportunities to participate in user research and testing.
• You can accept or decline each opportunity.
• You are not guaranteed a certain number of Studies or a particular income.
• You must provide accurate information and complete Studies honestly.
• You must keep confidential Study information private.
• You may not share screenshots, Study links, prototypes or unreleased company information.
• You will not lose payment merely because your honest feedback is negative.
• Payment may be refused for fraudulent, duplicated, incomplete or materially invalid participation.
• Some Studies may be provided through external recruitment partners.
• Optional jobs, gigs, partner opportunities and marketing require separate communication choices.
• You can ask Azi to update or delete eligible account information.

The detailed terms below are legally binding.

1. Eligibility

1.1 You must be at least 18 years old.

1.2 Azi does not currently permit persons under 18 to create Participant accounts or participate through the standard Platform.

1.3 You must be legally able to accept these Terms.

2. Your account

2.1 You must provide truthful and current information.

2.2 You may only create one Participant account unless Azi expressly permits otherwise.

2.3 You may not:

• Share your login details.
• Allow another person to use your account.
• Complete a Study on behalf of another person.
• Allow another person to complete a Study for you.
• Create duplicate accounts to receive additional incentives.

2.4 You must tell Azi if you suspect unauthorised access.

3. Participant profiles and matching

3.1 Azi may use profile information to determine whether you may be suitable for a Study.

3.2 Matching may consider information such as:

• Age range.
• Location.
• Languages.
• Education.
• Employment.
• Experience.
• Interests.
• Device type.
• Technology use.
• Other relevant research criteria.

3.3 Receiving an invitation does not guarantee final eligibility.

3.4 Azi may ask verification questions to prevent fraud, duplication or inaccurate targeting.

3.5 You are not guaranteed:

• Any minimum number of Studies.
• Regular opportunities.
• A particular incentive amount.
• Employment.
• An ongoing commercial relationship.

4. Study invitations

4.1 Ordinary Azi user-research and user-testing invitations form part of the Participant service.

4.2 You may make yourself unavailable or change your Study communication preferences through available account settings.

4.3 You may separately choose whether to receive:

• Partner research opportunities.
• Jobs or freelance opportunities.
• Paid tasks outside ordinary user research.
• Product promotions.
• Partner marketing.

4.4 You may accept or decline each Study or opportunity.

4.5 Declining an opportunity will not prevent you from receiving other suitable Azi Studies.

5. Study information

5.1 Before accepting a Study, you should receive relevant information about:

• The general purpose.
• What you will do.
• Expected duration.
• Incentive.
• Eligibility rules.
• Recording.
• Sensitive information.
• AI analysis.
• Contact sharing.
• Research Sponsor.
• Withdrawal and payment conditions.

5.2 Read the Study information carefully before agreeing.

5.3 Study-specific terms form part of these Participant Terms.

6. Voluntary participation

6.1 Participation is voluntary.

6.2 You may withdraw before or during a Study.

6.3 Withdrawal may mean that you do not qualify for an incentive where you have not completed the required activity.

6.4 Where appropriate, the Study information should explain whether partial payment is available.

6.5 Withdrawal does not affect Personal Information already lawfully processed before withdrawal.

7. Honest participation

7.1 You must:

• Complete Studies personally.
• Provide genuine feedback.
• Follow reasonable instructions.
• Answer screening questions honestly.
• Use the required device where applicable.
• Avoid intentionally misleading or random responses.
• Treat researchers and other Participants respectfully.

7.2 You may not:

• Use a bot or automated tool to impersonate your participation.
• Use AI to generate personal feedback where the Study requires your own opinion.
• Submit the same participation more than once.
• Misrepresent your identity or eligibility.
• Manipulate quality checks.
• Coordinate false responses with another person.
• Harass or threaten a researcher or other Participant.

8. Confidentiality

8.1 Some Studies may expose you to confidential company, product or research information.

8.2 Confidential information may include:

• Prototypes.
• Designs.
• Questions.
• Study links.
• Screenshots.
• Unreleased products.
• Planned features.
• Business processes.
• Research Results.
• Security information.
• Customer information.

8.3 You must:

• Use Study information only for participation.
• Keep non-public Study information private.
• Follow any additional confidentiality notice.
• Tell Azi if you accidentally gain access to material outside the intended Study.

8.4 Unless expressly permitted, you may not:

• Share a Study link.
• Let another person view the Study.
• Take or publish screenshots.
• Photograph or record Study material.
• Post Study information online.
• Share information in a messaging group.
• Copy or download a prototype.
• Retain confidential content after participation.
• Use confidential information for commercial benefit.
• disclose unreleased products or features.
• Record a moderated session.

8.5 Confidentiality duties continue for five years after the Study.

8.6 Trade secrets, security information and information expressly stated to remain confidential for longer must remain protected while they retain their confidential nature.

8.7 Information is not confidential where it:

• Is already lawfully public.
• Was lawfully known to you before the Study.
• Is received lawfully without confidentiality restrictions.
• Is independently developed without using Study information.
• Is approved for disclosure.

9. Your own confidential information

9.1 Do not submit:

• Passwords.
• One-time PINs.
• Full payment-card information.
• Bank login details.
• Government-platform credentials.
• Confidential employer information.
• Personal Information about another person without permission.

9.2 If a Study appears to request inappropriate information, stop and report it to Azi.

10. Recording

10.1 A Study must disclose if it uses audio, video, webcam, screen recording or similar technology.

10.2 You may be asked to actively agree before recording begins.

10.3 You may decline a Study that requires recording.

10.4 Study recording consent does not automatically allow your identity, image, likeness, voice or recording to be used in public marketing.

10.5 Separate permission is required for a public testimonial, case study, advertisement, sales presentation or social-media post.

11. Special Personal Information

11.1 Some Studies may ask about sensitive matters such as:

• Health.
• Race or ethnic origin.
• Religion.
• Political beliefs.
• Disability.
• Sex life.
• Criminal behaviour.
• Biometric information.

11.2 The Study should explain why this information is requested and how it will be used.

11.3 You may decline to participate where you are not comfortable providing the requested information.

11.4 Do not provide unnecessary sensitive information in an open-text response.

12. Incentives and payments

12.1 The Study invitation should explain the incentive, if any.

12.2 Payment may be made by:

• Azi.
• The Business Customer.
• A Recruitment Partner.
• A payment or reward provider.

12.3 You are responsible for providing correct payment information.

12.4 Payment may be delayed while Azi investigates:

• Duplicate participation.
• Suspected fraud.
• Technical failure.
• Materially incomplete work.
• A confidentiality breach.
• Invalid eligibility information.

12.5 Payment may be refused where you:

• Do not meet disclosed eligibility criteria.
• Provide materially false information.
• Do not complete the required Study.
• Submit fraudulent or unusable responses.
• Use another person, bot or inappropriate AI tool.
• Materially breach confidentiality.

12.6 You will not be denied payment merely because your genuine feedback is negative or critical.

12.7 Suspension of your account does not automatically remove an incentive validly earned before the suspension unless the relevant submission was itself fraudulent or invalid.

12.8 You are responsible for tax obligations that may arise from incentives or earnings.

13. No-shows and scheduling

13.1 If you accept a scheduled Study, you must make reasonable efforts to attend.

13.2 If you cannot attend, notify Azi or the relevant contact as soon as possible.

13.3 Repeated unexplained no-shows may affect future invitations.

13.4 A no-show will not ordinarily qualify for payment.

13.5 If the researcher cancels after you have reasonably committed time or incurred an agreed cost, the applicable Study terms may provide compensation.

14. Recruitment Partners

14.1 Some Studies may be sourced or managed through a Recruitment Partner.

14.2 The partner may have its own:

• Account terms.
• Privacy notice.
• Panel rules.
• Incentive process.
• Payment timing.
• Eligibility criteria.

14.3 Azi will identify or describe the partner where reasonably appropriate.

14.4 The Study information should explain whether Azi or the partner is responsible for payment.

15. Contact sharing

15.1 Azi will not give your direct contact details to a Business Customer merely because you accepted a Study.

15.2 Where a moderated Study requires scheduling, Azi may:

• Manage the communication itself.
• Use a scheduling provider.
• Ask for your agreement to share specified contact details.

15.3 Before your contact details are shared, the relevant notice should explain:

• What will be shared.
• Who will receive it.
• Why it is required.
• Whether the recipient may contact you directly.
• Whether the recipient may retain it.

15.4 A Business Customer may not add you to another contact database, CRM, panel, talent database or mailing list without separate permission.

16. Optional external opportunities

16.1 Azi may offer an optional feature allowing you to receive:

• Partner research opportunities.
• Job opportunities.
• Freelance opportunities.
• Paid tasks.
• Other external opportunities.

16.2 You must separately opt in to this feature.

16.3 You may accept or decline each opportunity.

16.4 You may withdraw your preference at any time.

16.5 Opting out will not stop essential messages about:

• Your account.
• Security.
• A Study you accepted.
• Payment.
• Support.

17. Platform conduct

17.1 You may not:

• Access another person’s account.
• Circumvent security controls.
• Introduce malicious code.
• Scrape Platform information.
• Harass another person.
• Exploit a bug for personal benefit.
• Sell access to your account.
• Misuse another person’s Personal Information.

18. Suspension and termination

18.1 Azi may temporarily restrict, suspend or close an account because of:

• Suspected fraud.
• Duplicate accounts.
• Materially false information.
• Confidentiality violations.
• Abuse or harassment.
• Security risk.
• Material breach of these Terms.
• Legal requirements.

18.2 Where appropriate and lawful, Azi will:

• Explain the general reason.
• Allow you to respond.
• Communicate the outcome.

18.3 Azi may act immediately where delay could expose another person or company to harm.

18.4 You may close your Participant account through available settings or by contacting Azi.

19. Participant contributions

19.1 You retain rights in original content you create, subject to the rights required to conduct the Study.

19.2 You grant Azi and the Research Sponsor a limited right to:

• Record.
• Store.
• Review.
• Analyse.
• Report on.
• Use your Study contributions.

19.3 This right is limited to:

• The Study purpose explained to you.
• Related internal research use.
• Legal and compliance requirements.
• Other purposes you separately approve.

19.4 Public use of your identity, image, voice, likeness or testimonial requires separate permission.

20. Platform changes and availability

20.1 Azi may modify or improve the Platform.

20.2 Some features may be in beta and may contain errors.

20.3 Azi does not guarantee uninterrupted availability or a minimum number of opportunities.

21. Privacy

21.1 Azi processes Participant information as explained in the Azi Participant Privacy Notice.

21.2 The Research Sponsor may separately be responsible for Study responses and recordings.

21.3 You may contact Azi about account information or ask for assistance identifying the relevant Research Sponsor.

22. Liability

22.1 Nothing in these Terms excludes a right or protection that cannot lawfully be excluded.

22.2 Azi is not responsible for indirect or consequential loss to the extent permitted by law.

22.3 Azi is not responsible for:

• Earnings you expected but were not guaranteed.
• Opportunities you declined or did not qualify for.
• A Recruitment Partner’s independent conduct.
• Loss caused by your disclosure of account credentials.
• Unauthorised information you chose to submit.

23. Changes

23.1 Azi may update these Terms for legal, security or service reasons.

23.2 Material changes will be communicated by email, account notification or through the Platform.

23.3 A new purpose requiring consent will not be authorised merely by your continued use.

24. Governing law

24.1 These Terms are governed by South African law.

24.2 Nothing prevents you from approaching a competent regulator or consumer body.

25. Contact

Support: support@aziresearch.com

Privacy: privacy@aziresearch.com

Telephone: +27 67 739 8333

Address: 200 Witch-Hazel Avenue, Highveld Technopark, Centurion, 0169, South Africa